Technical response
Direct support for fault diagnosis, operating questions and service coordination.
CUSTOMER SUPPORT
Support that protects operational continuity.
From commissioning to lifecycle maintenance, SALI keeps display systems aligned with the work they support.
Lifecycle service
Installation, calibration, maintenance planning and system health review.
Operational continuity
Service practices designed around critical rooms and continuous-use systems.
SERVICE HOTLINE
+86 136 0184 1386SERVICE FLOW
Request → Diagnose → Coordinate → Verify
SERVICE WORKFLOW
A traceable response from first report to verified recovery.
The response path is structured around operational impact, technical evidence and a clear recovery result.
Request intake
Record system, symptoms, operating impact and site contact.
Remote diagnosis
Review alarms, signal paths, power state and recent changes.
Action plan
Define recovery steps, parts, access and on-site resources.
Service execution
Coordinate replacement, calibration and configuration recovery.
Verification
Confirm image quality, presets, sources and operator workflow.
LIFECYCLE DELIVERABLES
Service continues after the display turns on.
- Installation and commissioning records
- Operator workflow and preset handover
- Preventive maintenance planning
- Spare-module and replacement guidance
- System health and calibration review
- Lifecycle upgrade consultation
START A PROJECT
Need documentation before contacting support?
Visit the download center for product families, system briefs and service documents.
Talk to an engineer